Claude Pro Upgrade Investigation

Chimicles Schwartz Kriner & Donalson-Smith is investigating a potential class action concerning reports raised by Claude AI users who reached the Free-plan usage limit and were prompted to “upgrade to keep chatting.” Users report paying to upgrade to Claude Pro because they understood the prompt to mean they could continue their conversation, but were still unable to proceed unless they waited for the original limit to reset or purchased additional usage credits.

If you upgraded from Claude Free to Claude Pro after seeing this prompt and were still unable to continue chatting, we invite you to contact us for a confidential review.

Claude Pro (#944)

This is a questionnaire created by the law firm of Chimicles Schwartz Kriner & Donaldson-Smith LLP (CSK&D) to investigate potential claims related to this investigation. Your answers will be screened, and you may be contacted if your responses match certain criteria.

When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.

First Name

Last Name

Address

Address Line 1

City

Zip Code

State:

Phone

Did Claude display a message prompting you to upgrade after you reached a usage limit?

What did the message say?

Did you purchase Claude Pro in response to the prompt?

Approximately when did this occur?

After upgrading, were you able to immediately continue the interrupted conversation?

What happened when you returned to the conversation?

Did the displayed reset time remain the same before and after upgrading?

Were you prompted to purchase additional usage credits to continue the conversation after upgrading to Pro?

Did you purchase usage credits?

How much did you pay?

Do you have screenshots, receipts, or billing records?

(*) Indicates required field: When communicating with us through this site or otherwise in connection with a matter for which we do not already represent you, your communication may not be treated as privileged or confidential, and does not create an attorney-client relationship between you and our Firm.

Claude Pro Upgrade Investigation

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