Samsung Pro SSD Warranty Policy Investigation

CSKD is investigating potential class action claims against Samsung arising out of its handling of warranty claims for the Samsung 990 Pro and other Samsung Pro Series solid-state drives (SSDs). Consumers report that Samsung has refused to provide same-model replacements for failing in-warranty SSDs, instead returning drives as “no issue found” or offering refunds tied to the original purchase price rather than the current cost of an equivalent drive. These reports come amid an industry-wide memory shortage that has caused prices of high-capacity NVMe SSDs, including the Samsung 990 Pro 4TB, to increase significantly above their original retail prices.

If you submitted a warranty claim for a Samsung Pro Series SSD that Samsung refused to replace, returned without repair despite measurable underperformance, or offered to refund below the current market price of an equivalent drive, we encourage you to contact our firm for a free and confidential review.

Samsung SSD Warranty (#922)

This is a questionnaire created by the law firm of Chimicles Schwartz Kriner & Donaldson-Smith LLP (CSK&D) to investigate potential claims related to this investigation. Your answers will be screened, and you may be contacted if your responses match certain criteria.

When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.

First Name

Last Name

Address

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City

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Which Samsung Pro Series SSD model and capacity did you purchase (e.g., 990 Pro 4TB, 990 Pro 2TB, 980 Pro 1TB)?

When and where did you purchase the SSD, and approximately how much did you pay?

What issues did the SSD experience (e.g., underperformance/slow write speeds, drive disappearing from system, controller failure, SMART errors, complete failure)?

Did you submit a warranty claim to Samsung, and if so, approximately when?

How did Samsung respond to your warranty claim (e.g., returned drive as "no issue found," offered a refund, offered a replacement, denied the claim, cited supply/memory shortage)?

If Samsung offered a refund, what amount was offered, and how did that compare to the current market price of the same or equivalent SSD at the time?

Please include any other information you feel might be relevant to this investigation.

(*) Indicates required field: When communicating with us through this site or otherwise in connection with a matter for which we do not already represent you, your communication may not be treated as privileged or confidential, and does not create an attorney-client relationship between you and our Firm.

Samsung Pro SSD Warranty Policy Investigation

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