Citizens Bank Data Breach Investigation
Chimicles Schwartz Kriner & Donaldson-Smith LLP is investigating potential class action claims against Citizens Financial Group, Inc. following disclosures that an unauthorized third party accessed sensitive personal information belonging to Citizens customers.
Citizens Financial Group, Inc. is a Providence, Rhode Island-based financial services company that offers consumer and commercial banking, lending, and wealth management services through its Citizens banking business.
What Happened at Citizens Bank?
According to a customer notification filed with the California Attorney General, Citizens identified an issue on September 10, 2026, that allowed an unauthorized third party to access certain customer data. Citizens stated that the issue had been fully remediated and that it had found no evidence that customer data was examined or used maliciously.
The California Attorney General posted a sample customer notification regarding the incident on October 19, 2026. According to the notification, the information involved included:
Names
Social Security numbers
Dates of birth
Phone numbers
Email addresses
The publicly available notification does not explain how the unauthorized access occurred or identify the total number of affected individuals nationwide.
Why Is This Important?
The exposure of Social Security numbers, dates of birth, and contact information can create risks of identity theft, fraudulent credit applications, and targeted phishing schemes. Information associated with a banking relationship may also help scammers impersonate a financial institution and attempt to obtain additional sensitive information.
Social Security numbers and dates of birth cannot easily be changed. Affected individuals may face ongoing privacy concerns and spend time reviewing credit reports, monitoring financial accounts, and addressing potential misuse of their information.
What Should You Do?
If you received a notice stating that your personal information may have been compromised in the Citizens Bank data breach, please contact our data breach attorneys by completing the form below to learn more about your potential legal rights and our ongoing investigation.
This is a questionnaire created by the law firm of Chimicles Schwartz Kriner & Donaldson-Smith LLP (CSK&D) to investigate potential claims related to this data breach. Your answers will be screened, and you may be contacted if your responses match certain criteria.
When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.
(*) Indicates required field: When communicating with us through this site or otherwise in connection with a matter for which we do not already represent you, your communication may not be treated as privileged or confidential, and does not create an attorney-client relationship between you and our Firm.
