Chimicles Schwartz Kriner & Donaldson-Smith LLP (CSK&D) is investigating a potential class action lawsuit related to a temperature control issue that may affect certain models of Samsung oven ranges. Consumers have observed that certain Samsung ovens will take a very long time to heat to the set temperature, and when it does eventually reach that temperature after a period of time, the temperature will rapidly increase resulting in overcooked, burnt food. Other related issues observed include uneven distribution of heat in the oven (which leads to prepared food with undercooked areas), the failure of the ovens to accurately reach and maintain the set temperature, and temperatures dramatically falling whenever the oven door is open for a duration of time. When contacting Samsung customer service for assistance with this problem, consumers reportedly often have to have to wait awhile to have a repair person sent out to diagnose the problem and make any necessary repairs, which does not always guarantee the oven will be fixed.
Some of the most common models reported as having the issue include the following: NE58F9710WS, NE59J7850WS, NE59J7750WS, NX58H5600SS, and NE589500S. There may potentially be other recent Samsung brand models affected by this problem, including recent convection models.
If you have a Samsung oven range exhibiting any issues related with imprecise temperature control, please contact the attorneys listed below.