Quest Diagnostics/American Medical Collection Agency Experience Massive Data Breach Affecting 11.9 Million Patients – Class Action Investigation

Quest Diagnostics/American Medical Collection Agency Experience Massive Data Breach Affecting 11.9 Million Patients – Class Action Investigation

CSK&D is investigating a potential class action lawsuit following a report from Quest Diagnostics Incorporated (“Quest”)—the world’s leading provider of diagnostic information services—that a third party billing collections firm working for Quest suffered a massive data breach exposing sensitive medical and financial information of 11.9 million patients.

Details about the data breach are still emerging, but early reports indicate that a Quest billings vendor called American Medical Collection Agency (“AMCA”) notified Quest of the breach on May 14, 2019.  Quest had outsourced its billing operations to health-care revenue manager Optum360 LLC, which then contracted with AMCA.

According to reports, between August 2018 and March 2019, AMCA discovered unauthorized access to its systems, which also gave it access to information from other entities, such as Quest, as well as information AMCA had collected itself.  The data breach may have involved the collection of patients’ financial information (e.g., credit card numbers and bank account information), medical information and other personal information (e.g., Social Security Numbers).

The number of large data breaches like the one impacting Quest and AMCA have risen over the past few years, and put affected consumers and patients at serious risk of fraud, identity theft, and exposure of sensitive personal information.  The failure to protect your sensitive personal financial and medical information may be a violation of consumer protection and data privacy laws.

If you believe you have been impacted by the Quest/AMCA data breach, please contact the lawyers listed below.

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Attorneys for this case:

Benjamin F. Johns