Playstation 5 Arbitration Opt-Out

CSK&D recently filed a class action lawsuit on behalf of all those who purchased PlayStation 5 (“PS5”) DualSense controllers for the PS5 console related to controller drift issues. As we continue to litigate this case, we encourage you to opt-out of Sony’s arbitration clause to litigate claims against Sony in federal court.

Companies like Sony often include an arbitration clause in their  Software Product License Agreement (“SPLA”), the terms that you must agree to before playing games on your PS5 console. If the arbitration clause is enforced, consumers may not be able to pursue their claims in a traditional court, or on a classwide basis.

Sony does provide a way for you and others to opt-out of arbitration. Within the first thirty days starting on the day you first boot-up your system (and agree to the terms), you can draft a letter to Sony expressing your wish to opt-out of resolving disputes through arbitration.

To assist with the effort of sending out this opt-out letter, we have set-up a DocHub letter template, which you can fill-out without needing to print or scan anything. You can find this prepared opt-out template here.

Here are some step-by-instructions on how to navigate the opt-out letter template on DocHub:

  1.  After clicking on the link above, you’ll be directed to what looks like a Google Docs. document page where the template of letter was uploaded. Click on “Fill a Copy,” and sign in directly with an existing Gmail account, or you’ll need to register with your own personal email.
  2. You’ll be taken back to the document after signing-in. From there, click “Fill a Copy” again, agree to the terms at the top left hand part of the screen. Then fill-out each blank space as directed by the prompt. You can click “Next Field” to go from one blank space to the other.
  3. When finished, click “Finalize” and you’ll have a finished copy to maintain for your records. You can print it out using the drop-down menu on the top right after finishing. Or you can pull the PDF that gets sent to the email you used for logging into DocHub. Our firm will also receive a finalized copy of this opt-out form.

After you finalize the letter, we will handle sending the letter out to Sony on your behalf, unless you’d prefer using your own shipping method of choice. Once mailed, you will be sent a confirmation of the letter being mailed-out for your own personal records. If you prefer mailing it on your own and at your own expense, you can send to the mailing address below:

Sony Interactive Entertainment Inc.
Attn: Legal Department/Arbitration
2207 Bridgepointe Parkway
San Mateo, CA 94404

Please note that completing this step of opting out does not create an attorney-client relationship with our firm.

For any questions, technical assistance, etc., or to find out more information about the case, you are welcome to reach out to us by filling out the form below.

(*) Indicates required field: When communicating with us through this site or otherwise in connection with a matter for which we do not already represent you, your communication may not be treated as privileged or confidential, and does not create an attorney-client relationship between you and our Firm.