Nutra Life Fraudulent Billing Practices – Class Action Investigation
C&T is investigating a potential class action lawsuit against Nutra Life relating to allegations and reports of fraudulent billing practices that may be in violation of state and/or federal consumer protection laws. Nutra Life offers supplement products including Pure Detox Max and Garcinia Cambogia on its websites. These products are typically offered through a supposed 14-day “trial” period during which consumers can test Nutra Life’s products in exchange for an upfront small shipping fee, typically in the amount of $6.95. Nutra Life indicates that consumers may return these products within the trial period and receive no charges or a refund.
However, investigation indicates that Nutra Life withholds shipments of the trial product until late in the trial period, leading customers to believe that their trial period has begun at the point of receipt of the trial products when, in reality, Nutra Life begins the trial period at the point of purchase. As a result, Nutra Life makes unwanted and unauthorized charges to customer credit cards for its product while consumers believe they are actually still in the risk-free trial period.
Reports also indicate that Nutra Life makes the process of getting a refund and cancelling product subscriptions very difficult for consumers while the company continues to unauthorized charges for unwanted products. Our research indicates that some consumers have been hung up on during refund-related calls, have not been able to reach the refund department altogether, or have simply been inexplicably refused a refund. Some reports even indicate that Nutra Life continues to charge customers’ credit cards for products after there has been a cancellation.
If you have purchased products from Nutra Life and have been the victim of any of the above or other suspicious billing practices by Nutra Life, please contact us below.