Chimicles & Tikellis LLP and Girard Gibbs LLP filed a class action lawsuit on February 6, 2018 seeking relief for owners of Google Pixel and Pixel XL smartphones. The lawsuit alleges that a defect in these Google phones causes their microphones to fail.
According to the complaint, filed in Federal District Court in San Jose, California, this microphone defect has created major problems for consumers across the country. When the Pixel microphone fails, people can’t use the phones for their most basic purpose—phone calls.
Microphone failure incidents have prevented Pixel users from being heard while trying to talk on the phone. Pixel users have also been unable to dictate texts, record audio, search the web with voice command, and use the advertised Google Assistant feature.
Plaintiffs Patricia Weeks and Waleed Anbar allege that Google sold and continues to sell these phones at premium prices despite knowing of the microphone defect and resulting incidents. Further, when consumers with failed phones have sought warranty service from Google, they have been provided replacement phones with the same defect.
The complaint against Google and more information about the case are available here.