Microsoft Surface Pro 4 Screen Flickering, Premature Battery Failure, and Dead Type Covers – Class Action Investigation
Chimicles & Tikellis LLP is investigating a potential class action lawsuit against Microsoft relating to its Surface Pro 4 tablet and reports of these devices experiencing flickering screens and rapidly depleted batteries just outside of the warranty period.
Specifically, owners of Surface Pro 4 tablets experience a flickering of images or “the shakes” on the display of their devices. Other owners are reporting that their batteries are dying prematurely, with many complaints indicating that the batteries become dead just as the one-year warranty for these devices expires. Other reports indicate that the Microsoft-brand typecovers for the Surface Pro 4 will randomly fail.
Consumers have logged hundreds of complaints on Microsoft’s forums and these issues have received a great deal of attention in the press recently. To date, despite the numerous complaints about and well-document problems with the Surface Pro 4, Microsoft has not acknowledged any of these issues, let alone offered a solution. Indeed, when consumers call Microsoft about these issues, they are turned away without any solution or required to pay large sums of money to get a replacement.
Microsoft’s sale of Surface Pro 4 devices with known defects may be a violation of state and federal consumer and warranty laws. If you have purchased a Surface Pro 4 device that experiences flickering, premature battery failure, or typecover failure, please contact the lawyers listed below.