LG Smart Phone Bootlooping– Class Action Investigation
Chimicles & Tikellis LLP (C&T) is investigating a potential class action lawsuit against LG relating to reports of bootlooping in certain models of LG smartphones, namely the LG G4 and V10.
Consumers are reporting that these LG smartphones are getting stuck in what is referred to as a “bootloop.” A bootloop occurs when a phone restarts or is turned on, the LG “Life’s Good” screen appears on the phone, and then the phone either turns off or restarts again, repeatedly, until the phone runs out of battery. Reports indicate that the bootlooping is caused by a hardware issue, and LG admitted in January 2016 that problems in the LG G4 were caused by “a loose contact between components.” Consumers may lose data, photo and video, and other multimedia when a bootloop occurs. For consumers who experience a bootloop after their warranty has expired, consumers have reported LG may not offer any repair or compensation. Even for consumers who experience a bootloop while the phone is under warranty, consumers have reported having to wait several weeks for a repair or other solution.
C&T is interested in speaking with consumers who have experienced early battery shut off or bootlooping in their LG V10 smart phones. Consumers should avoid using extreme measures to attempt to fix their phones as certain actions may void the warranty. If you have had these issues, please contact the lawyers listed below.