HomeServe USA Water Service Line Insurance – Investigation

C&T is investigating a potential class action lawsuit against HomeServe USA related to its advertisements and “Water Service Line” insurance offered to homeowners.  The HomeServe USA advertisements inform recipients that they are responsible for the maintenance and repair of their exterior water lines, leaving them liable for repairs which could potentially cost thousands of dollars.  These advertisements also provide a toll-free number and a deadline to enroll in their Water Service Line Coverage.  Some consumers have stated the mailings appear to be from a local government agency or utility even though HomeServe USA has no affiliation with governmental agencies.  Furthermore, your homeowner’s insurance policy may already provide coverage of these exterior water lines. HomeServe USA has entered into consent agreements with the states of Kentucky, Ohio and Massachusetts.  Both Kentucky and Ohio alleged that the mailing solicitations “generated confusion” and were “deceptive” in their appearance.

If you or someone you know purchased Water Service Line insurance from HomeServe USA, please use the “Email us about this Case” button to contact the attorneys listed below.

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