On July 2, 2013, Chimicles & Tikellis filed a class action lawsuit against Ford in the Northern District of California on behalf of owners and lessees of Ford and Lincoln vehicles with MyFord Touch®, an in-car communication and entertainment package, allegedly flawed, putting drivers at risk of an accident while also causing economic hardship for owners. Our complaint further alleges that these vehicles (including the C-Max, Escape, Edge, Explorer, Focus, Fusion, Taurus, Flex, Fiesta, F-150, Mustang, Navigator, Milan, Mountaineer, Mariner and Lincoln MKX, MKZ, MKS models) may suffer from a design defect in which the MyFord Touch systems fail to operate as designed, including but not limited to, back-up camera freeze, unintended system restarts, system freezes, Bluetooth and phone issues, inoperable navigation, random features turning on and off including the audio and HVAC systems.
The complaint cites internal Ford documents that purportedly show that 500 of every 1,000 vehicles have issues involving MyFord Touch due to software bugs, and failures of the software process and architecture. Owners report that Ford has been unable to fix the problem, even after repeated visits.
Filed as a national class-action, the suit asks the court to order a product recall of the MyFord Touch and SYNC systems, provide owners with compensation for the failed system, and to enjoin Ford from marketing the flawed system. If you have experienced problems with the MyFord Touch infotainment system in your Ford, Lincoln or Mercury vehicle, please use the “Email us about this Case” form to contact us.