Class Action Lawsuit Filed Against Cerebral for Allegedly Deceptive Billing and Autorenewal Practices

On June 8, 2022, Chimicles Schwartz Kriner & Donaldson-Smith (“CSKD”) filed a class action complaint against online mental health subscription service, Cerebral, for allegedly violating California’s auto renewal law and other state statutes. Specifically, the Complaint alleges that Cerebral induces consumers to enroll in its auto renewal subscription service with false promises of accessible mental health care providers and suitable treatment options. It is only after consumers are locked into a nonrefundable subscription that they learn that Cerebral does not have ample providers available to suit subscribers’ needs. The Complaint also alleges that Cerebral imposes various roadblocks to cancelling the subscription, making the cancellation process unnecessarily difficult in an effort to trap consumers into paying for unwanted services and charging them for subscription payments after consumers have requested cancellation. Plaintiffs further allege that Cerebral also refuses to issue refunds to consumers who did not use Cerebral’s services due to lack of available care.

The Complaint brings claims under California’s Unfair Competition Law, Consumer Legal Remedies Act, False Advertising Law, in addition to common law claims, and asserts claims that Cerebral violated California’s Auto Renewal Law by not adequately disclosing the parameters of the auto-renewing subscription service and intentionally making the cancellation process difficult and not user-friendly.

The case is filed in the Northern District of California. A copy of the Complaint can be found here.

If you were impacted by Cerebral’s alleged deceptive billing and autorenewal practices, or would just like more information about this case, please fill-out the form provided below.

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Attorneys for this case:

Benjamin F. Johns
Samantha E. Holbrook
Alex M. Kashurba