Amended complaint filed in class action lawsuit against HomeAdvisor and IAC

On July 19, 2016, Chimicles & Tikellis filed a class action lawsuit against Defendants, IAC/Interactive, a media and Internet conglomerate, and its operating business, HomeAdvisor (formerly ServiceMagic), for deceptive, coercive and unfair business practices related to HomeAdvisor’s lead generation services and purported benefits of Membership Programs.

C&T filed an amended complaint on November 14, 2016, alleging on behalf of Plaintiffs and a class of Home Service Professionals that Defendants have adopted fundamentally unfair business practices including, but not limited to, the following:

  1. maintaining and employing systemically flawed and deficient processes to generate leads;
  2. using heavy-handed and coercive means to solicit new Home Service Professionals for Membership Programs;
  3. concealing and omitting material information about substantial monthly fees for mHelpDesk, a startup, cloud-based field service software;
  4. blatantly disregarding Home Service Professionals’ lead parameters and budgets;
  5. distributing the same lead to more than four Home Service Professionals; and
  6. adopting uniform internal procedures intended to deny and discourage refunds and/or lead credits.

If you or someone you know purchased a Home Service Professional Membership Program from HomeAdvisor and have experienced any of the problems described below or in the complaints linked below, please complete the form or contact the attorneys for this case.


Please fill out as many fields in the below form as possible and to the best of your knowledge. By submitting the details of your experience you agree to allow Chimicles & Tikellis LLP to potentially use your comments and experience in this litigation.  We thank you for your submission.

(*) Indicates required field: When communicating with us through this site or otherwise in connection with a matter for which we do not already represent you, your communication may not be treated as privileged or confidential, and does not create an attorney-client relationship between you and our Firm.

Attorneys for this case:

Nicholas E. Chimicles
Kimberly Donaldson Smith
Scott M. Tucker
Stephanie E. Saunders