On April 11, 2018, Chimicles Schwartz Kriner & Donaldson-Smith LLP (CSK&D) and its co-counsel filed a first amended class action complaint against Google LLC alleging that a defect in the Google Pixel and Pixel XL smartphones causes their microphones to fail.
According to the amended complaint, filed in federal court in the Northern District of California, this microphone defect has created major problems for consumers across the country. When the Pixel microphone fails, people can’t use the phones for their most basic purpose—phone calls. Microphone failure incidents have prevented Pixel users from being heard while trying to talk on the phone and Pixel users have also been unable to dictate texts, record audio, search the web with voice command, or use the advertised Google Assistant feature.
The amended complaint also alleges that Google sold and continues to sell these phones at premium prices despite knowing of the microphone defect and resulting incidents. Further, when consumers with failed phones have sought warranty service from Google, they have been provided replacement phones with the same defect.
The complaint against Google and more information about the case are available here.
Update 8/7/19: The case recently settled. Information about the settlement can be found on the settlement website at www.pixelsettlement.com.