BetterHelp Deceptive Billing and Autorenewal Practices – Class Action Investigation

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Photo by Alicia Bruce

Chimicles Schwartz Kriner Donaldson-Smith is investigating a potential class action related to telehealth mental health company BetterHelp’s deceptive billing and autorenewal practices. BetterHelp is a telehealth service that will match potential clients with a therapist and provide counseling services. The service involves signing-up for a subscription that includes recurring payments charged even if no therapy appointments occur or service is even used.

Specifically consumer complaints have cited appointments with therapists being cancelled and/or the therapist assigned allegedly has no real experience in providing mental health therapy. When trying to cancel the service or request a refund, consumers find it difficult to get a response from customer service. Some have even reported continuing to be charged by BetterHelp even after cancelling their subscription.

If you signed-up for BetterHelp and experienced these issues, please contact the attorney(s) listed below.

BetterHelp (#255)

First Name

Last Name

Address

City

Zip Code

State:

Phone

Approximate Date of Sign-Up (Month, Year):

Did insurance cover any of BetterHelp's services?

If so, what insurance provider, and details on copay for BetterHelp service(s)?

Have you attempted to cancel your subscription?

If so, what was the result?

Were you charged after requesting cancellation?

If so, how much and on what date?

Have you been refunded for any monthly renewals and/or cost of cancelled appointments?

If not, please describe the amount and for what specifically.

Please provide any other relevant information:

If you have any relevant documentation (email, screencaptures, etc.) that you wish to share with us. Please send all such documentation as email attachments to JB@chimicles.com. You may also share documents via emailing us a shareable link to cloud storage sites including iCloud, Google Drive, DropBox, OneDrive, etc. Any documentation shared is strictly confidential and will only be viewed by the attorneys, paralegals, and/or staff working on this potential case.

(*) Indicates required field: When communicating with us through this site or otherwise in connection with a matter for which we do not already represent you, your communication may not be treated as privileged or confidential, and does not create an attorney-client relationship between you and our Firm.

Attorneys for this case:

Alex M. Kashurba

BetterHelp Deceptive Billing and Autorenewal Practices – Class Action Investigation

Haverford Office

Delaware Office

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